This is the second White Paper synopsis to accompany my cheat sheet on
Solving the Challenge of Email Discussions. This gives you a taste of the new White Paper
Building Communities of Practice, with a bulleted points I pulled and in some cases transcribed for the sake of brevity.
- Communities can help organizations become more agile and responsive to customers needs by providing knowledge experts with a forum for sharing their expertise.
- Rather than broadly canvassing a market with untargeted messaging communities allow the organization to reach out directly to the individuals that are already interested and engaged, i.e. permission marketing; making word-of-mouth marketing that much easier.
- A distinct goal for Community Server is to provide a simple integrated platform vs. a hodge-podge of “cool” technology. This integration is what makes Community Server a distinct and preferred solution for building Communities of Practice.
- Core Capabilities of Community Server include: Forums (Message Boards), Blogs, Photo Gallery, File Gallery, Content Management, RSS Reader, User Management, Security, News Gateway, Email Gateway
- A Community of Practice is a focused virtual community created for channeling the expertise within an organization. For example, it is common to find Communities of Practice within commercial organization, i.e. a sales team. Creating a Community of Practice for a sales team within your organization helps facilitate the sharing of best practices, resolution of challenges, and mentoring.
- Common and direct benefits of Communities of Practice include: 1) Self-help and Customer Service – Your customers can use external community web tools to find solutions to problems andeasily interact with customer service representatives. 2) Individual Identity – Communities of Practice enable individuals to take on aspects of the organization’s identity, and be easily identified and obtain recognition by their peers for their expertise. 3) Expert Knowledge Retention
- Key Advantages in Community Server for building Communities of Practice. 1) Integrated Platform 2) Professional Software Team behind the product 3) Secure and Confidential out of the box, with full integration of existing authentication systems 4) Extensible through 3rd party components and add-ons 5) Constant innovation from the Telligent team 6) Removes Technology Barriers, integrating various collaboration tools into a single platform 7) Built to grow and scale with your organization, with some Community Server sites currently handling millions of visits per hour. 8) Unrivaled permissions with a robust permissions system
[tags: Community Server]