Dave Burke : Freelance .NET Web Developer specializing in Online Communities

Community Server Byte for October 23, 2007

blog bits

  • CSDC 2007 is now history.  Ben confirms there will be CSDC presentation videos coming.  Kevin Harder provided live on-the-scene blogging, and Josh Stengel provided the best independent coverage of the event.  Interesting sidebar: According to Kevin's Day Three account, "Everyone eats the Mexican lunch and listens to the Applied Innovations demo," since Applied Innovations "was kind enough to sponsor today's lunch."  Yeah, I guess.  Sales pitches during lunch are rarely a fan favorite.  Someone with keys to the Telligent Executive Washroom must have thought, "the cattle will moo blissfully while chewing on their taco cud."
  • Jose lays out three changes coming in CS2008.  1) No more site virtualization support, 2) no more user-selected site themes, and 3) no more reader application.  Apparently they're adding new features to CS2008, too.  Seriously, not that it matters, but I'm cool with each of those decisions.  Good plan.
  • Community Server Developer gigs in Vancouver, WA and Palo Alto, CA.  If you're in your unmarried 20's phase with CS chops, think about the Vancouver job.  It's beautiful there!
  • A new tale chronicling the human drama of breaking through to Telligent Sales appears on Channel9 this week.  Irascian elaborates more about his experience on his blog, concluding his narrative with "Way to go, Telligent!" and not in a good way.
  • This is a forums bit, but speaking of Telligent Sales, someone wants to sell their Community Server license.  Nick Harrington promises to raise the issue at the CSDC, with Telligent's Nicole Keith's response being, according to Nick, a "categoric 'no.'"  Maybe Ms. Keith didn't understand the basic concept here.  "I bought your product.  It's not for me.  I want to sell it."  No, really.  You're telling me I can't sell my Community Server license?
  • Wiley has a page listing Wyatt Preul and Ben Tiedt's "Professional Community Server Themes."  Does that mean I'll be getting my pre-ordered copy from Amazon soon???

forum bits

 

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Posted on 10/23/2007 8:37:52 PM by Dave Burke
Categories: Community Server
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Comments (3) -

10/24/2007 4:53:18 AM Permalink

Dave,

Thanks for calling out the CS sales issues.  I had a very similar experience trying to get upgrades for 3 licenses.  Took 14 emails, and they expected me to give them the original invoice since they couldn't find them in their records.  But of course my licenses where listed under my Owned Licenses on the sales site.  
I did finally get my upgrade, but wasn't an easy $600 to spend.  I sure could have spent my money some where else much easier.

Hopefully Telligent will get this streamlined.

tlaughlin |

10/24/2007 7:04:05 AM Permalink

Hey, Tim!  14 emails.  Wow.  Yeah, there were a lot of these types of incidents earlier this year when Telligent changed their licensing on CS2007 and grandfathered in CS 2.1 purchases.  That was ugly.  I thought they worked out there problems, but obviously there are still holes in the system.  I hope they get it streamlined, too.  Thanks for your comment.

daveburke |

10/25/2007 5:32:21 PM Permalink

Hi Dave,

We are aware of the problems in response time from our sales team and have introduced a Product Sales Manager to identify and address the areas of improvement.

Regarding the license resale: "Maybe Ms. Keith didn't understand the basic concept here.  "I bought your product.  It's not for me.  I want to sell it." We do have a free version anyone can use for evaluation and also offer demo licenses. As mentioned in my response to that thread, transferring licenses makes support and Software Assurance tricky, which is why our policy is as is. ...Also remember you're basically asking a company to publicly say their customers can ignore the EULA--that's not easily done ;)

Nicole Keith |


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