This is the kind of thing I can't mention in the [DailyNewsShort] and maybe shouldn't mention here. But I'm gonna. Being a Community Evangelist has its perks, after all.
I'm geeking here at 11:30 PM Eastern Standard Time. Like always, I keep an eye on my Telligent "We Never Close" Inbox to catch whatever is going on among the Telligenti. And since I am on the Community Server Support Team, I get copies of all Gold Support correspondences, even those I handle myself. Works great, and another example of the power of the CS Mail Gateway.
A new ticket comes through 40 minutes ago about a Single Sign-On license issue. Hm. I didn't have the answer personally so I went back to my geeking, knowing that there are others on the team with godlike knowledge of all-things-Community-Server who will answer when they can. And besides, the Gold Support Service Level Agreement clearly states that response is provided during business hours only.
Ten minutes after the first email, a response from Ken Robertson (around 8:00 PM Pacific Time) arrives with the answer. Less than 10 minutes after that, the client reports back that everything is jake and Ken's instructions were exactly what he needed.
These guys on the Community Server Core Developer Team impress the heck out of me in so many ways.